Your privacy is our priority here at Overgrown.

We understand your right to confidentiality and are committed to upholding the best level of protection when handling any personal information you might share with us.

In this policy you will find details of:

• What we consider ‘personal information’

• What information we collect

• How we utilise personal information

• Reviewing and controlling how your data is used

What is considered ‘personal information?’

Personal information is anything that would allow you to be identified. This includes information such as: your name, email, mail address or phone number.

What types of information do we collect?

In order to fulfil our service to the best possible standards, we may ask you provide details such as: your name, email address, mailing or billing address, mobile or telephone number and debit or credit card information. It is possible that during a promotion, competition or subscription we will ask for additional information such as: date of birth, gender identity, occupational status and personal interests. Our team may also keep a record of product or service purchases.

The decision to share this information is yours entirely, and you are under no obligation to do so. However, if you choose not to provide the requested information, we may be unable to fulfil your product or service purchases, and you may not have access to the offers and content available through this website. Opting out could mean our team will be unable to contact you via email or telephone, including to raise any issues relating to your purchase.

Should you wish to browse our web page anonymously, you may do so without sharing any personal information, but our team may monitor the internet domain address to explore statistics.

How do we utilise personal information?

As part of our service, we use personal information to facilitate order confirmation and delivery tracking, subscriptions and registrations, offers and promotions, the tracking of trends and statistics, and the sharing of new products and developments. We may combine our internal data collection, with information that is publicly available, so that we can personalise our service and communications to suit you!

No information you share with us will ever be sold, and the information we share with you will only be in relation to products and services relevant to Overgrown and our mission.

In the unlikely occurrence that an individual or entity could be causing harm to yourself, others or Overgrown, we may be required to identify, contact or facilitate legal action against those in question. Additionally, we may disclose any personal information if we believe the law deems it necessary.

How do you monitor and control of the information you share?

Our team are keen to communicate with you, but only if you want them to. If at any point you decide you no longer want to hear from us, you can drop us an email with the following information: your full name, email address, mailing address and details of what you do or do not want to receive. You can also use this same process if you wish to update any of your personal information. We will do our best to respond as quickly as possible, but implementing changes to our records may take up to 14 days.

Data security

Great precautions are taken to ensure the security of any personal information you share with us, however, we would be lying if we said we could guarantee that this type of data transmission would be 100% secure. Whilst we do our best to uphold our data protection standards, we can not guarantee the security of the data transmitting to or from this website, and you do so at your own risk.

We recommend that you are vigilant online by holding passwords and bank details in a safe place, logging out of your accounts and closing down the browser when you are done using it. If something looks unusual, stay safe and avoid it.

Links to external websites

This website contains links to third party websites, who operate their own systems and policies that may be different from what is detailed here in ours. You may use these links are your own risk, but we recommend that you read the privacy policy on all third party websites before providing any personal information.

Child protection

Our company takes huge consideration for the protection of young children. Without parental permission, our team will not have any email correspondence with anyone who makes us aware that they are aged 13 or under.

This website and all other Overgrown channels are not built or intended for the use of children, and we ask that those aged 13 or under do not provide or display any personal information on any of our platforms. Overgrown would like to encourage parents and guardians to supervise their child whilst using the internet.

Cookies

This website uses cookies. Cookies are small pieces of information sent to your computer, tablet or mobile browser from a website and stored on your device.  You can find further information about cookies at aboutcookies.org. You will have the option to set your device’s browser to accept all cookies, or not to receive cookies at any time, however, not allowing cookies means that certain features of our website will not work and you may not be able to take full advantage of our service.

Privacy policy changes

If there are any changes made to this policy, you will be notified via a post on our website, and the changes specified will be implemented from the date given on the notice. Following the implementation date, the amended policy will replace any previous policies and will apply to all users of this site, both past and present.